Policies

Security:     All financial information you provide when ordering at Discount Marine Source is held in strict confidentiality.  All the data you provide is transmitted through secure internet connections that provide the highest Internet security. User information is encrypted at your browser and then decrypted when it arrives at Discount Marine Source.  Your data will not be released to one.

Privacy:     Maintaining your privacy is important to us.  All personal information you provide to Discount Marine Source  is kept strictly confidential. We do not share, rent, sell, collect or exchange your personal information, including your name, your e-mail and your mailing address, with anyone.

Returns:    

We will accept the return of any unused item in its original condition (package not opened ), for any reason, within 30 days of receipt of your order. Items returned could be subject to a handling and/or restocking charge that will depend on the policies of the manufacturer and/or distributor of the product and the condition of the item being returned.  This is determined on a case-by-case basis.  You will be responsible for the shipping fees to and from you shipping location.  If we made a mistake in your order, we will refund your shipping fees for returns.

 

Return Policies:     You must email for a return agreement (RA) number prior to sending us a return.  We will refuse delivery of any package not clearly marked with an RA number, and it will be returned to you.

 

Non-returnable Products:     Including but not limited to cut lengths of rope, cut lengths of wire, rigging fabricated to your specifications, custom-made products, sails, software, electronic charts, blister-packed products that have been opened, life rafts, and  night vision products are not returnable.  If a non-returnable item is defective, we will gladly repair or replace the item.  We will not accept the return of any item that is not in its original packaging with all manuals, original packing material and warranty cards in place.

 

Refunds:     We promise to do our best to promptly credit your account for returns, however, items that are not in condition for immediate resale (i.e. open boxes) may be subject to manufacturer inspection prior to issuing you a credit.  Marine Electronic and Electrical items that are returned for credit are always subject to inspection by the manufacturer and/or distributor prior to credit being issued for the return.  Please be aware that this inspection process takes time and it can take 3-4 weeks from the time we receive your return for us to credit your account.

 

All sales are final after 30 days.   Should you experience a problem with any product purchased from us after 30 days, we will be happy to assist you any applicable warranty claims with the manufacturer.


 

Claims:     All items purchased from Discount Marine Source are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon delivery to the carrier.  We are unable to initiate claims for goods damaged in transit.  It is your responsibility to initiate claims for orders damaged during shipment.  All claims must be placed with the carrier within five days of your delivery date. Please open packages immediately. Retain all damaged packaging for inspection by the carrier.

 

Cancel Unshipped Items:     You can also cancel unshipped non-custom items. To do that, send an e-mail to orders@discountmarinesource.com. Include your invoice number and the part number(s) of the item(s) you wish to cancel. Orders for custom-made items including but not limited to rigging, spinnaker poles and sails [E1] may not be canceled once the order is in production.  These items require various lead times to manufacture, and may require pre-payment or a non-refundable deposit prior to production.  Please email us info@discountmarinesource.com for specific details and terms for special orders.


Delivery:     We will always tell you what to expect, rather than supply you with a bunch of broken promises.             

Most of the items we sell are currently available and ship to you with in 48 hours of us receiving your payment. Given the nature of the Marine Industry, it is impossible for any vendor or manufacturer to maintain a 100% fill rate.  If your order will not be shipped within 48 hours of your payment being received we will notify you via email of when your estimated shipping date will be.

 

International Orders:     You are responsible for any Duty, VAT, Brokerage Fees or other non-shipping charges incurred in the destination country.  International duties and taxes are never included in the invoice for your order.  If you refuse delivery of an international order, you will be responsible for any fees associated with your order being returned to us, and could be responsible for the duties and/or taxes even if the order is returned to us.

We are never responsible for the freight cost associated with returning International orders, even in the event the item is unusable due to a manufacturing defect.

 

Disclaimer:     Product descriptions, typographic, pricing and photographic errors are unintentional and subject to correction. We regret, but are not liable for, incorrect photos or typographical errors.  We reserve the right to refuse any order, for any reason.