Return Policies: You must email for a return agreement (RA) number prior to sending us a return. We will refuse delivery of any package not clearly marked with an RA number, and it will be returned to you.
Non-returnable Products: Including but not limited to cut lengths of rope, cut lengths of wire, rigging fabricated to your specifications, custom-made products, sails, software, electronic charts, blister-packed products that have been opened, life rafts, and night vision products are not returnable. If a non-returnable item is defective, we will gladly repair or replace the item. We will not accept the return of any item that is not in its original packaging with all manuals, original packing material and warranty cards in place.
Refunds: We promise to do our best to promptly credit your account for returns, however, items that are not in condition for immediate resale (i.e. open boxes) may be subject to manufacturer inspection prior to issuing you a credit. Marine Electronic and Electrical items that are returned for credit are always subject to inspection by the manufacturer and/or distributor prior to credit being issued for the return. Please be aware that this inspection process takes time and it can take 3-4 weeks from the time we receive your return for us to credit your account.